We work with your teams to create innovative ideas and strategies for digital & physical products or services, that satisfy your target audience and business targets. For many organisations understanding customer needs, defining customer experience ecosystems and finding the market-value fit is a challenge. We help you to create better value propositions and become more customer centered by utilizing design research and thinking methods. Ideas shouldn’t stay on paper, so we support you during and after implementation to create an iterative and continuous design process.

We help organizations see their services from a customer perspective. We try to balance the needs of the customer with the needs of the business when improving or designing new services. Through collaborative design methods, we engage the customers and all the stakeholders that deliver the service. We help them grasp the service structure in a holistic way, enabling us to create meaningful and applicable experiences.

You can’t predict the future, but this doesn’t mean that we shouldn’t design 5, 10 or maybe 30 years ahead. Through tracking trends closely, using futures design methods and collaborating with industry experts, we create the possible and even preferable future outcomes for the related industry or business field. Futures design helps you prepare for the good, bad and even catastrophic scenarios and envision your future product, service or experience strategy.

Creative thinking is not attributed only to designers. We can teach your teams what is human centered design, how to conduct design research, how to define problems and ideation techniques. It is crucial that organizations have the creative thinking ability to create meaningful experiences. Through a series of training, participatory research and design sessions, we help your people to handle problems in a creative way.